Last Updated: January 1, 2025
Name of Business Operator
Agencia Co., Ltd.
Name of Representative
Jean Pierre, Representative Director
Address
Urban Net Nagoya Nexta Building 4F,
1-1-1 Higashisakura, Higashi-ku, Nagoya, Aichi Prefecture, Japan
ZIP Code: 461-0005
Contact Information
- Email: support@agencia.co.jp
- Phone Number:052-211-7676 (* We do not provide technical support by phone.)
Product/Service Pricing
- The usage fees and any optional fees for 360°Homes are displayed on our official website (https://360.homes, etc.) by plan and feature.
- Each product or service price will be shown on the applicable page.
Additional Costs (Beyond Product/Service Fees)
- Consumption tax (if not already included in the displayed price)
- Bank transfer fees, if you choose bank transfer
- Convenience store payment fees, if you choose convenience store payment
- Any internet or telecommunications costs incurred by Users for accessing the Service
Payment Methods
- Credit Card
- Bank Transfer (within Japan only)
- Convenience Store Payment (within Japan only)
Additional Fees Beyond the Product Price
- Consumption tax (unless the displayed price includes consumption tax)
- Bank transfer fees for payments made via bank transfer
- Convenience store payment fees for payments made via convenience stores
- Other costs incurred by the user for communication lines or internet connection fees are to be borne by the customer.
Payment Deadlines
- Credit Card: Billed according to your credit card company's schedule.
- Bank Transfer/Convenience Store Payment: Pay by the due date specified in our payment instructions or invoice.
Service Provision (Timing of Service Delivery)
- Service usage begins immediately upon successful account registration and confirmation of payment.
- For corporate plans or other contract-based arrangements, usage begins on the contract start date specified in the relevant contract or estimate.
Returns and Cancellations
- Our service is delivered in a SaaS (online) format. Due to its nature, no refunds or returns are accepted once the service has started.
- Mid-term cancellation is not permitted during the contract period. If you choose to cancel during your contract period, no fees will be refunded.
- For more details, please refer to the relevant sections ("Contract Period and Mid-term Cancellation," etc.) in our 360°Homes Terms of Service.
System Requirements
- You must have an internet connection and devices/browsers that meet Agencia's recommended requirements. Please refer to our website for up-to-date information on recommended environments.
Handling of Service Defects
- If you encounter service outages or technical issues, please contact our support team (support@agencia.co.jp) promptly.
- We will address such issues within the scope and limitations set forth in our 360°Homes Terms of Service. We disclaim responsibility, as permitted by our Terms, for service interruptions, data loss, or other events as described in the Terms of Service.
Other
- For details on how we handle data privacy and disassociate ourselves from anti-social forces, please refer to our Terms of Service and Privacy Policy.
- The content herein may be updated without prior notice. Please always check our website for the latest information.
Contact for Inquiries
Agencia Co., Ltd.
Urban Net Nagoya Nexta Building 4F
1-1-1 Higashisakura, Higashi-ku, Nagoya, Aichi Prefecture, Japan
Email: support@agencia.co.jp
Business Hours: 10:00 - 17:00 (JST, weekdays)